Subscriptions FAQ



  • Is the desktop app subscription auto-renewing?
    No. When you purchase a desktop license, it will be active for three months from the purchase date. After that, the user can manually renew it for another quarter, or go back to the free version.

    Is the iOS app subscription auto-renewing?
    Yes it is. The iOS is an annual subscription, that will automatically renew unless auto-renew is turned off at least 24 hours before the end of the period. You can manage and cancel your subscription in your iTunes Account Settings at any time.

    I have a desktop subscription, do I need an iOS subscription to test the video clips I prepare before sending them to the Actor?
    No you don't. You can prepare the video clips on the desktop app and then review them on a non-subscribed iOS device. Same as if you were the Actor.

    Why do you have a free desktop app?
    We made the free desktop app to help IOS users on copying and pasting the metadata from the ADR cue sheets into the video clips on a Mac. It is faster than cueing them on the metadata editor of the iOS app. Users will still need a subscription to the iOS app to encrypt the videos, before sending them to the Actor.

    Which subscription should I choose?
    If you want to work fast you should get the desktop Pro license, which allows to import the metadata automatically from an xls file. EdiCue users will benefit as now EdiCue can create the small video clips and export them to our app. If you need an extra layer of security the Pro version offers a custom AES encryption on your video clips. The Standard license offers the ability to send the video clips directly from the desktop, which is faster and easier than having to send them from an iOS device. Lastly, the iOS subscription is the budget solution that will work fine for cueing a few clips.


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